User panel tickets
For account access, plan status, traffic display, payment results, refund requests, client downloads and connection issues. Tickets are linked to your account, making it easier to track the full support history.
Open ticketsSUPPORT NOTES
Contact VPNOJ
Use a single ticket to organize account, subscription, connection and refund issues. Include the symptoms, platform and steps already tried so follow-up checks have a clear context.
No email address required
100+ countries / 220+ routes
Unlimited devices
7-day no-questions-asked refund
CHANNELS
Contact options
Available contact options and their public status are listed below. Unpublished addresses are not replaced with temporary values, and we do not direct you to unverified external accounts.
No public email address is currently available. To keep the issue connected to the right account context, submit anything requiring review through a user panel ticket.
Use a ticket insteadTelegram
No public Telegram contact is currently available. For subscription status, payment records or route issues, rely on the ticket record in the user panel.
Use a ticket insteadCheck the existing guidance first
For installation, subscription imports and common connection issues, start with Quick Start and the Help Center. If the existing guidance does not cover the issue, note how far you got in the ticket.
TICKET GUIDE
How tickets are handled
Tickets are reviewed in submission order. Complete information usually makes troubleshooting easier; issues requiring account, payment or route checks may take longer as the review scope expands.
Account and subscription issues
Include your account username, current plan status, any message shown on the page and the actions taken before the issue occurred. No email address is required; registration uses a username and password, so use the username matching the account in your ticket.
Connection and route issues
Include the platform, message shown in the client, selected region and whether switching routes changed the symptoms. VPNOJ supports Windows / macOS / iOS / Android / Linux, and the platform directly affects troubleshooting.
Payment and refund issues
State whether you used Alipay / WeChat Pay / USDT, the current order status and what needs to be checked. The refund policy provides a 7-day no-questions-asked refund; the specific outcome is based on the order and ticket records.
Plan upgrade issues
Monthly subscription traffic resets each month on the activation date, and a mid-cycle upgrade difference is prorated by the remaining days. If the page differs from what you expected, include both plan names and the order status in the ticket.
CHECKLIST
Pre-submission checklist
Keep the necessary context to reduce back-and-forth. Do not include sensitive credentials in the issue description; submit only the information needed to identify the problem.
Describe what actually happened
Copy the message shown on the page or in the client and specify whether the issue occurred while signing in, obtaining the client, importing a subscription, connecting to a route or accessing the target service.
Identify the environment
Specify Windows, macOS, iOS, Android or Linux, and state whether you are using a home, office or public network.
Record the steps taken
State whether you signed in again, updated the subscription, switched regions or changed networks. Listing the steps already tried helps avoid repeating the same checks.
Protect account credentials
Do not submit passwords, payment passcodes, USDT private keys or complete subscription URLs in a ticket. Account checks only require the username, order status and necessary page messages.
SERVICE SCOPE
Network acceleration service coverage
VPNOJ provides cross-border network acceleration across 100+ countries / 220+ routes, with unlimited devices online at the same time. Check the relevant page for route options and plan details.